Privacy Policy
This Privacy Policy describes how Festra ("we", "our", or "us") collects, uses, and protects your personal information when you use our mobile application. By using Festra, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly when creating an account or using the app:
How We Use Your Information
- To create and manage your account
- To recommend events based on your interests, city, and music preferences
- To send push notifications about events you may like (only if enabled)
- To display your profile within the app
- To improve the app experience and fix issues
Third-Party Services
We use trusted third-party services to operate the app. Each service has its own privacy policy:
- Firebase (Google) — Authentication, database, file storage, push notifications
- Google Sign-In — Optional sign-in method using your Google account
- Ticketmaster API — Event discovery and recommendations
We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
Data Storage and Security
Your data is stored securely on Google Firebase servers. We implement industry-standard security measures including encrypted connections (HTTPS) and Firebase Security Rules that restrict data access to authenticated users only.
Profile photos are stored in Firebase Storage with access restricted to the account owner.
Push Notifications
You can enable or disable push notifications at any time from the Settings screen inside the app. When disabled, your device token is removed from our servers and no notifications will be sent to your device.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data from your profile settings
- Delete your account and all associated data
- Export your data upon request
- Withdraw consent for data processing at any time
To exercise these rights, contact us at the email address below.
Data Retention
We retain your data for as long as your account is active. When you delete your account, all personal information is permanently removed from our servers within 30 days.
Children's Privacy
Festra is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.